Cancellation and Refund Policy

❌ Order Cancellation Policy

• Before Dispatch:
  You can cancel your order within 12 hours of placing it or before it has been dispatched.
  To cancel, email us at [email protected] or message us on WhatsApp with your order number.
• After Dispatch:
  Once the order is shipped, it cannot be cancelled. You may request a return or replacement if eligible (see below).

🔁 Return Policy

We accept returns only under the following conditions:

✅ Eligible for Return:

• Wrong product received
• Damaged or defective item
• Incomplete product (missing part or accessory)

⛔ Not Eligible for Return:

• Product used, damaged after delivery, or without original packaging
• Opened items like screen protectors, earphones, or charging cables
• Personalized/custom-made items
• Change of mind or dislike of product color/design

Return Window: Within 7 days of delivery

💸 Refund Policy

• Refunds are processed within 5–7 working days after we receive and inspect the returned product.
• Refunds will be made to the original payment method (UPI, Card, Wallet, etc.)
• In case of COD orders, refunds may be made to your bank account or UPI ID after verification.

🔁 Replacement Policy

We offer free replacements for items that are:

• Damaged during transit
• Defective or non-functional
• Different from what was ordered

Replacement is subject to stock availability. If unavailable, a full refund will be provided.

⚠️ Important Notes

• Items must be returned in original condition with packaging, tags, and accessories intact.
• We reserve the right to deny a return/refund if the product fails our inspection.
• Products bought on sale or as part of a combo may not be eligible for return.

📞 Need Help?

For any issues related to cancellation, returns, or refunds, contact our support team:

Email: [email protected]
Phone/WhatsApp: +91-80008-07007
Working Hours: Monday to Saturday, 12:00 AM – 8:00 PM